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| TRADE REGISTRATION

frequently asked questions

How can I create an account ?

On the homepage in the top left hand corner there is a button called 'Trade Registration'. Click on this button, fill out your trade details and that will come through to us in the office. We will then check your references and all going will approve you for online access. This will give you the ability to view products online and put in an order. Once you place your first order we will discus the payment options with you.

Are CC Interiors sales S.O.R (Sale or Return) or firm sale?

CC Interiors is a firm sale company and all orders should be considered as such. If any special sale requirements are needed you must discuss this with your sales representative before purchase.

How many items do I have to buy of each piece?

When you make your purchase, the unit volume will be stated in the product description, larger pieces of furniture & lighting are generally units of 1 but smaller items such as glasses may be 8 units.

How long will it take to receive my order?

If you are an existing customer delivery of your order will generally take 3 to 5 working days from the date the order is placed, depending on your location. If you have ordered from an indent offering, your local rep can update you on delivery times.

What happens if some of my order is out of stock?

Your stock will automatically be placed on backorder and we will contact you once the items are back in stock. We will always contact you before backordered products are delivered . If we can’t deliver any item pertaining to your order you will be informed by way of your invoice and packing slip advice.

Do I pay for freight?

Yes, we are very mindful of the added cost of your freight to your store & have guide rates for each area. We subsidize the freight when freight goes over our guide rates. Please contact your customer care/sales staff member for your area costs and for ideas to reduce the freight cost.

What are the terms of payment?

We have two account types, Proforma and On Account. Proforma accounts require payment of the goods prior to it being dispatched from our warehouse. Our normal terms of trade are payment on the 20th of the month following the date of the invoice. However, if you are a new customer, we will generally start you on proforma account.

Can I pay with credit card?

Yes, we accept most credit card types (except American Express).

Something has arrived damaged, what do I do?

If in the unfortunate situation that something has broken in transit, please take a photo of the damaged item and a photo of the packaging. Please notify us by email and include the Invoice number, stock code and quantity, and also include photos of the item and the box it was delivered in. We will then assess with our freight company and arrange a replacement, credit or refund with you.

Are your prices inclusive of GST?

All our prices shown on the website are exclusive of GST. The GST tax component of your order value will be shown at the checkout. For New Zealand the GST is 15% of the order total and Australia has a 10% GST.

Do I need a trade account to purchase products?

Yes, you must be an approved trade customer with CC Interiors before you can purchase our products.

Why can't I purchase online?

We currently only supply to trade accounts only. If you would like to request a trade account, you can fill out an application form here. Alternatively give us a call or send us an email and we can direct you to your nearest stockist.

How do I become a stockist of CC Interiors product

If you are an Interior Designer or Retail Store, we would love to discuss the opportunities of supplying our product to you. We would love to hear from you.